Frequently Asked Questions

Our fees differ depending on the service and provider. Please contact us to discuss the services and counselor you are interested in. We are happy to answer any of your questions. 

Phoenix Arise currently accepts Tricare West, Team Choice, First Care, and Baylor Scott &White. Insurance acceptance is depends on your counselor. Please visit the counselor bio pages to learn which insurance your provider accepts. If your insurance is not listed, please reach out so we can check your benefits. 

For clients that have private insurance, you can receive a Superbill to bill your insurance company for out of pocket expenses.  

Super billing is the when you bill your insurance company after paying your provider out of pocket for services. It allows clients to see the provider of their choice and receive reimbursement, even if they are not covered by your insurance. 

To start super billing, your provider will need provide a diagnosis. At the time of the session, you will pay counseling fees up front. Then, your counselor will provide a superbill form for you to submit to your insurance company. After submission, your insurance company will reimburse you based on out of network rates or deductibles. You will need to contact your insurance company to understand your plan’s specifics. 

Yes! Our counselors offer telehealth through a secure, HIPAA compliant platform. They can see anyone in the state of Texas based on their license. We are also seeing clients in person amidst COVID-19.  

Many insurance plans cover telehealth services, but coverage can vary depending on your specific insurance provider and plan. Some insurance companies may waive copays or have specific deductibles for telehealth services. It’s important to check with your insurance provider to understand the details of your coverage, including any costs associated with telehealth appointments, as policies can change over time. You can also contact either of our offices for help reviewing your coverage.

Phoenix Arise has offices in Lubbock and Farmers Branch, TX for in-person counseling.

Lubbock Address:

4601 66th St, Suite D,
Lubbock, TX 79414
(806)630-0126  

Farmers Branch:
2100 Valley View Lane, Suite 400,
Farmers Branch, TX 75234
(469)546-7746

Typically, people start counseling on a weekly basis. This helps the client and therapist to build a trusting and working relationship while stabilizing symptoms. Once a client has progressed in treatment, they may move down to biweekly session or discontinue counseling if they are ready. Some clients attend biweekly sessions due to financial or time constraints. Biweekly sessions can  slow down changes. This option can be discussed with your counselor.   

After scheduling your first appointment, you will be sent a link to a secure HIPAA portal to complete intake paperwork. The first session focuses on discussing expectations, intake information, and building a relationship with your therapist. Feel free to ask questions during this session! Your counselor will utilize assessments to ensure the best treatment approach for you. We will then begin working on specific goals tailored to your treatment.   

Licensed Professional Counselor Associates are counselors who have completed their Master’s program and have completed a practicum and internship while they were in their Master’s program. They have obtained their degree and have passed the National Counselor’s Exam. LPC-Associates are in the process of obtaining 3,000 hours of clinical experience under the direct clinical supervision of an LPC Supervisor. 

This is much like a doctor who is in residency and is working closely with a highly trained and experienced clinician. LPC Associates are required to attend a minimum of 4 hours of supervision each month where they receive individual support and case consultation from their supervisor. In addition, the LPC Supervisor reviews therapy process, notes, and cases in order to ensure that clients are receiving the highest level of care possible. Many LPC Associates have been working in the mental health field for many years accumulating a varied level of background education and experience.