Our fees range for different services and different providers. Please reach out to us to discuss what service you are seeing and which counselor you are interested in seeing. We will be happy to answer all of your questions.
Phoenix Arise currently accepts Tricare West, Team Choice, First Care, and Baylor Scott &White. Acceptance of insurance is based on each individual counselor. Please visit the counselor bio pages to learn which providers accept each insurances.
For individuals that have other private insurance, you can receive a Superbill in order to bill your insurance company for out of pocket expenses.
Superbilling is the process of submitting billing to your insurance company after you have already paid a provider for services. It allows you to see the provider of your choice, even if they are not covered by your insurance and obtain reimbursement. The provider will have to assign a diagnosis to you. You will pay fees for counseling at the time of the session. Your provider will then provide you a superbill form with all appropriate information for you to submit to your insurance company. The insurance company will then reimburse you based on out of network rates or deductibles. You will need to contact your insurance company to understand the specifics of your plan.
Yes! our offers telehealth through a secure, HIPAA compliant platform. They can see anyone in the State of Texas based on their license. We are also seeing client in person amidst COVID-19.
During the COVID-19 pandemics, insurance companies have been reimbursing for telehealth insurance. Some insurance companies are waiving copays for members who utilize telehealth services. While the governor of Texas has issues a state of emergency, Texas Department of Insurance (TDI) backed insurance plans must reimburse providers for telehealth services. This is subject to change at anytime and insurance companies or specific plans may go back to different rules. You will want to check with your insurance company to understand if there are any special deductibles or copays for telehealth.
Phoenix Arise has 2 physical locations in Lubbock, TX. Our Central Lubbock office is at 4601 66th St, Suite E, Lubbock, TX 79414. The office is located one block off Quaker near S. Loop 289. The building is located on the corner of 66th and Salem. Our South Lubbock office is at 2507 79th St, Suite B, Lubbock, TX 79423. It is off University and 79th. The building is right next to the houses on 79th St.
Typically, people start counseling on a weekly basis. This allow frequency for the individual and therapist to build a trusting and working relationship. It also allows us to meet consistently enough to stabilize symptoms. Once a client has made good progress, they may move down to biweekly session or discontinue counseling if they are ready. Some clients only attend biweekly session from the beginning due to financial or time constraints. This is okay in some cases but can cause therapy to go slower and take longer for change to occur. This is something that can be discussed with your counselor.
Upon scheduling your first appointment, you will be sent a link to a secure HIPAA complaint portal to complete intake paperwork. The first session will focus on going over this information, building a relationship, understanding the reason for therapy, and time for you to ask any questions. Your counselor will utilize any assessments necessary to ensure the best treatment approach. We will then begin working on specific goals tailored to your treatment.
Licensed Professional Counselor Associates are counselors who have completed their Master's program and have completed a practicum and internship while they were in their Master's program. They have obtained their degree and have passed the National Counselor's Exam. LPC-Associates are in the process of obtaining 3,000 hours of clinical experience under the direct clinical supervision of an LPC Supervisor. This is much like a doctor who is in residency and is working closely with a highly trained and experienced clinician. LPC Associates are required to attend a minimum of 4 hours of supervision each month where they receive individual support and case consultation from their supervisor. In addition, the LPC Supervisor reviews therapy process, notes, and cases in order to ensure that clients are receiving the highest level of care possible. Many LPC Associates have been working in the mental health field for many years accumulating a varied level of background education and experience.
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GOOD FAITH ESTIMATE WEBSITE NOTICE
Under Section 2799B-6 of the Public Health Service Act, the “No Surprises Act,” you have a right to receive a “good faith estimate” explaining how much your therapy services will cost. Healthcare providers are required to provide clients who do not have insurance or who choose not to use their insurance for therapy services with an estimate of the cost of those services.
· You have the right to receive a Good Faith Estimate for the total cost of therapy services
· Make sure your therapist gives you a Good Faith Estimate in writing at least 1 business day before your appointment. You may also ask your therapy for a Good Faith Estimate before you schedule an appointment.
· If you receive a bill that is at least $400 more than your Good Faith Estimate you can dispute the bill.
· Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call HHS at 1-800-958-3059.
Notice of Electronic Disclosure
Phoenix Arise is a Covered Entity and must comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (“HITECH” or the “HITECH Act”), and Chapters 181 and 182 of the Texas Health & Safety Code. Please note that Chapter 181 of the Texas Health and Safety Code defines the term “Covered Entity” more broadly than does HIPAA in 45 C.F.R. §160.103. Covered entities as defined by Chapter 181 are required to comply with the applicable Chapter 181 provisions. If Phoenix Arise obtains or creates information about your health, Phoenix Arise is required by law to protect the privacy of your information. Protected health information (“PHI”) includes any information that relates to:
· Your past, present, or future physical or mental health or condition;
· Health care provided to you; and,
· Past, present, or future payment for your health care.
Phoenix Arise may not disclose your PHI electronically without your authorization unless allowed by law. For example, the practice may share your PHI through approved, secure electronic methods for the purpose of treatment, payment for health care services, or health care operations such as case management or care coordination.
Phoenix Arise may not disclose PHI electronically without separate authorization from you or your personal representative for each disclosure unless the disclosure is for treatment, payment, health care operations, an insurance or HMO function, or as otherwise authorized under state or federal law.
For a complete list of reasons that Phoenix Arise is allowed by law to share your PHI, please refer to the Notice of Privacy Practices. This Notice will be provided upon the first date of delivery of health care services to you and is available upon request.
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