Our Team

We’re happy to support you! Our counselors are experienced in a variety of services for all ages, including:

• Cognitive Behavioral Therapy (CBT)
• EMDR
• Pre-Marital & Couples Counseling
• Child, Adolescent & Adult Counseling
• Addiction Counseling
• ADHD Counseling
• Anxiety Counseling
• Depression Counseling
• Life Transition Counseling
• Trauma Counseling

We’re ready to help you grow and step into your best self!

Our fees differ depending on the service and provider. Please contact us to discuss the services and counselor you are interested in. We are happy to answer any of your questions. 

Phoenix Arise currently accepts Tricare West, TeamChoice, FirstCare, Curative, Medicare, Blue Cross Blue Shield, Wellpoint, United Healthcare, and Baylor Scott & White. Insurance acceptance is dependent on your counselor. Please visit the counselor bio pages to learn which insurance your provider accepts. If your insurance is not listed, please reach out so we can check your benefits. 

For clients that have private insurance, you can receive a Superbill to bill your insurance company for out of pocket expenses.  

Super billing is the when you bill your insurance company after paying your provider out of pocket for services. It allows clients to see the provider of their choice and receive reimbursement, even if they are not covered by your insurance. 

To start super billing, your provider will need provide a diagnosis. At the time of the session, you will pay counseling fees up front. Then, your counselor will provide a superbill form for you to submit to your insurance company. After submission, your insurance company will reimburse you based on out of network rates or deductibles. You will need to contact your insurance company to understand your plan’s specifics. 

Yes! Our counselors offer telehealth through a secure, HIPAA compliant platform. They can see anyone in the state of Texas based on their license.

Many insurance plans cover telehealth services, but coverage can vary depending on your specific insurance provider and plan. Some insurance companies may waive copays or have specific deductibles for telehealth services. It’s important to check with your insurance provider to understand the details of your coverage, including any costs associated with telehealth appointments, as policies can change over time. You can also contact either of our offices for help reviewing your coverage.

We have two counseling offices in Texas. Phoenix Arise has offices in Lubbock and Farmers Branch, TX for in-person counseling.

Lubbock Address:

4601 66th St, Suite D,
Lubbock, TX 79414
(806)630-0126  

Farmers Branch:
2100 Valley View Lane, Suite 400,
Farmers Branch, TX 75234
(469)546-7746

Typically, people start counseling on a weekly basis. This helps the client and therapist to build a trusting and working relationship while stabilizing symptoms. Once a client has progressed in treatment, they may move down to biweekly session or discontinue counseling if they are ready. Some clients attend biweekly sessions due to financial or time constraints. Biweekly sessions can  slow down changes. This option can be discussed with your counselor.   

After scheduling your first appointment, you will be sent a link to a secure HIPAA portal to complete intake paperwork. The first session focuses on discussing expectations, intake information, and building a relationship with your therapist. Feel free to ask questions during this session! Your counselor will utilize assessments to ensure the best treatment approach for you. We will then begin working on specific goals tailored to your treatment.   

Licensed Professional Counselor Associates are counselors who have completed their Master’s program and have completed a practicum and internship while they were in their Master’s program. They have obtained their degree and have passed the National Counselor’s Exam. LPC-Associates are in the process of obtaining 3,000 hours of clinical experience under the direct clinical supervision of an LPC Supervisor. 

This is much like a doctor who is in residency and is working closely with a highly trained and experienced clinician. LPC Associates are required to attend a minimum of 4 hours of supervision each month where they receive individual support and case consultation from their supervisor. In addition, the LPC Supervisor reviews therapy process, notes, and cases in order to ensure that clients are receiving the highest level of care possible. Many LPC Associates have been working in the mental health field for many years accumulating a varied level of background education and experience. 

You can request a copy of your record or a copy of your child’s record in writing by emailing us at info@phoenixarisecounseling.com or by submitting your request in writing to 4601 66th St, Suite D, Lubbock, TX 79414.

How to File a Complaint or Address a Concern

We’re Here to Help 
At Phoenix Arise, we really value open communication. If you have any concerns about our services, we encourage you to reach out to us first so we can try to resolve things directly and make sure your needs are met.

How to Submit a Complaint to Us
If you have a concern and would like to let us know directly, please use our online complaint form. This form helps us gather the information we need to address your concerns promptly. Once submitted, your feedback will go directly to our team, and we’ll follow up with you as soon as possible.

Filing a Formal Complaint with BHEC
If you need to file a formal complaint about professional conduct, you can do so with the Texas Behavioral Health Executive Council (BHEC). You can contact BHEC directly to file your complaint using the following information:

• Website: BHEC Website

• Phone: (800) 821-3205

• Mail: 1801 Congress Avenue, Suite 7.300, Austin, TX 78701

How Do I File a Consumer Complaint?

If you have a concern about your privacy rights or how your protected health information has been handled, we encourage you to contact Phoenix Arise first so we have the opportunity to address and resolve the issue directly.

If you believe your privacy rights have been violated, you may file a consumer complaint with one or both of the following agencies:

U.S. Department of Health and Human Services (HHS), Office for Civil Rights

• Website: https://www.hhs.gov/ocr

• Phone: 1-800-368-1019

• TDD: 1-800-537-7697

Texas Attorney General’s Office

• Website: https://www.texasattorneygeneral.gov

• Phone: (800) 621-0508